Support
How can we help?
Contact us
The fastest way to reach us is email. We read everything and usually reply within one business day:
Include the email address of your TAXCLARA account and, if it's about the iOS app, the version and build number from Settings → About.
Common questions
- My bank connection stopped syncing.
- Bank connections use PSD2 open banking and occasionally the bank's side has outages — syncing resumes automatically when the bank recovers. Consents also expire every 180 days; the app tells you when it's time to reconnect in Settings → Banking.
- A receipt scanned with wrong items or totals.
- Open the receipt and use Replace image with a sharper photo — long receipts read best flat, with the whole strip in frame. You can also edit or delete the receipt entirely from its detail page.
- How do I share the app with my partner?
- Invite them from Settings → Members on the web app. Once they join your workspace and select it in the iOS app, receipts they scan land in the shared books.
- How do I delete my account?
- In the iOS app: Settings → Account → Delete account. On the web: Settings → Privacy. Deletion removes your data permanently; you can export everything first from the same screen.